The human skills we risk losing in the age of AI, that have become our point of difference.
What is Human Quota (HQ) and why is it the most in demand skill at work?
We are living through one of the most profound shifts in human history. Artificial intelligence is evolving at breathtaking speed. Our devices are smarter, faster, more predictive. And yet, many of us feel more distracted, more polarised, less connected and more mentally exhausted than ever before. Somewhere in the race to adopt smarter technology, I worry that we are quietly eroding the very skills that make us human.
I’ve long believed these skills to be critical in life as well as work but given they are skills we’re likely to lose, or at least not see so often they’ll become like gold this year and into the future. I don’t believe the danger is that AI will replace us. Rather that we risk slowly outsourcing the very capacities that give us meaning, depth, connection and presence - our human-ness which of course is also our very point of difference in a world of AI!
It feels as if things have gone from unity to division post pandemic, we’re forgetting how to see those who are different to us as humans. We’re losing the art of debate and we’re so fixed in our own views being right we’ve lost the art of seeing things from another perspective. This has been exacerbated by algorithms that curate virtual microcosms that reinforce our own thoughts, regardless of the truth.
I don’t know about you but I’m not sure what’s real anymore when I go online. I also know my feed and the social media ‘news’ I consume is vastly different to the guy that lives down the road - even though we’re living in the same place.
AI by its very nature is artificial. It’s amazing and very clever but it’ll never be real. We need ‘real’ as humans. We know this based on our social media revolution. We are more connected than ever before and have more ‘friends’ online than we could ever have in real life and yet we’re also the loneliest we’ve ever been, we’ve become more disconnected. Nearly one in four people worldwide, which translates into more than a billion people, feel very or fairly lonely, according to a Meta-Gallup survey of people more than 140 countries.
AI can generate words, images, strategies and answers. It can mimic tone and simulate conversation, but it cannot feel. It doesn’t know the weight of a difficult decision, the ache of burnout or the joy of being fully seen.
Human connection, real presence, deep listening, authentic care cannot be automated. And in an increasingly artificial world, authenticity becomes magnetic. People will seek what is real, this means brands built on genuine humanity will stand out. Leaders who can truly connect will be trusted and relationships rooted in presence will feel like rare treasures.
As well as our ability to connect and be real though we’ve also living through a focus crisis and this has massive impacts in the workplace. Our brains are overloaded with information and yet at the same time we’re training them to hold less not more.
Our attentions spans are becoming shorter. Dr. Gloria Mark’s research on attention spans indicates that average human attention spans have plummeted from 2.5 minutes in 2004 to just 47 seconds today.
Priya, Head of HR at an Auckland-based professional services firm, noticed a disconnect with incompletion of training modules and key information not sticking. Long documents and workshops were being ticked off, but not truly absorbed.
So she changed the approach. Core content was condensed into one-page summaries, then translated into short audio and micro-video snippets staff could access on the go. Inspired by social media consumption habits, learning became quick, accessible and repeatable. She named it Tik Tok Training when we caught up and told me it helped engagement, especially in the younger team members. She also pointed out this is a new phenomenon and likely linked to our shortened attention spans.
We live in a culture designed to fracture attention. When I think of our constant urgency, infinite content consumption and notifications (which I’ve turned off there’s so many!) Our brains adapt accordingly, shorter attention spans, shallower thinking, more mental noise. But focus is where insight and creativity lives. The ability to sit with complexity rather than escape it is what allows meaningful work, deep learning and genuine self-awareness. It’s the wisdom of being human and fundamental to our thriving and yet it’s in decline.
Then of course there’s the emotional intelligence that’s required to thrive as a human. The way we navigate conflict and disagreement, our resilience, our motivation and how we communicate and relate to each other, not just in work but also our relationships. The ability to read a room, sense nuance, listen deeply, regulate our reactions and empathise with others – we learn this and build the skill by real human interaction.
But digital life increasingly rewards speed and reaction over depth and reflection. Algorithms amplify extremes, feeding polarisation and certainty instead of curiosity and respect. From behind a keyboard it’s too easy to forget there’s often a human at the other end of our comments.
Emotional intelligence (EQ) is becoming a lost art and as a result we’re losing what makes us human. When we engage more with screens than with each other, we lose the subtle art of human relating.
As a species, we didn’t survive and evolve because we had big fangs or strong bodies, we relied on our ability to connect, to form tribes, to work together, to collaborate and to relate. We might be at risk of losing that. So what’s the answer?
It’s something I call Human Quota (HQ), it’s the art of being human. We have IQ for intelligence and EQ for emotional quota (which I’d argue is also present in HQ) but it’s bigger than that and becomes our point of difference in a world of AI and tech.
We know from our own experience, particularly in times of crisis, it’s those who have this human quota that thrive and can help others through as well.
Equally we don’t want to go and live on a hilltop and shun the wonders of technological advances that have changed how we live and work. How we might live in a world that leverages tech without us losing the very things that sets us apart as humans?
Developing HQ or Human Quota helps us protect:
Our ability to listen without distraction
Our capacity for empathy over judgement
Our willingness to think deeply rather than scroll endlessly
Our courage to have real conversations instead of curated exchanges
Our habit of reflecting rather than reacting
I don’t think we don’t protect our humanity by rejecting technology but by becoming conscious users of it and building our HQ. How do we do this?
1. Start by reclaiming small moments of undivided attention. Put your phone face down in meetings. Walk without earbuds. Eat without scrolling. These tiny acts rebuild your capacity to be fully present.
2. Schedule thinking time the same way you schedule meetings. Deep thinking doesn’t happen accidentally in a distracted world, it requires protected space.
3. Practise listening to understand, not to respond. Notice when judgement rises and choose curiosity instead. Emotional intelligence grows through repeated, real-world interactions, not online commentary.
4. Next time someone speaks, ask yourself “What might they be feeling right now?” This simple shift trains empathy and improves connection.
5. Create boundaries with devices. Turn off non-essential notifications. Have device free times or places in your home. Your brain will recalibrate faster than you expect.
6. And finally, prioritise real connection. Have conversations that aren’t optimised or performative. Ask better questions. Stay a little longer in the discomfort of honesty. This is where trust, belonging and meaning are built.
The future will not need more robots, it’ll need the HQ that becomes a human point of difference. The future belongs to those who can integrate technology without losing humanity. To those who can leverage AI while still leading with heart. These are the skills to focus on in 2026 to set you up for success now and in the future.
